NON-TEACHING FACULTY GRIEVANCE AND REDRESSAL CELL

PURPOSE

The NTS Faculty grievance and cell is to focus on the grievance of the non-teaching faculty members and to arrive at a solution within twenty days. The committee seeks cooperation from both faculty and administration members to solve the issue with a better solution.

COMMITTEE

The committee comprises of ten members including Chair person, Vice Chairperson and Convener. The committee has right to

• To accept and consider written and signed complaints of teachers and other academic staff in respect of matters directly affecting them individually or as a group.
• To enquire into the grievances, and make recommendations and report to the concerned authorities for redressal or suitable action; and
•  To recommend appropriate action against complainant(s), if allegations made are found to be baseless. Grievances pertaining to the teachers, and other academic staff shall be received in the office of the Chairperson shall be referred to the Teachers’ Grievance Redressal Committee.

PRINCIPLE

• Create awareness among the staff and teachers about the grievance redressal mechanism.
• Register and acknowledge grievances received and referred to them.
• To the extent possible, all grievances received shall be settled within a fortnight by arriving at a final decision
• If a final decision is not possible within a fortnight, an acknowledgement should be sent to the applicant along with an indication as to when he/she can expect a final reply.
• As a matter of general rule, no grievances should remain pending beyond the limit of three months.

The Chairperson & Convener of the Grievance Redressal Committee should make himself/herself freely available to hear the grievances personally and if not satisfied chair person can reconsider it for review.

COMMITTEE MEMBERS

STUDENT GRIEVANCE AND REDRESSAL CELL

Grievance cell is responsible to understand the grievances of students. The grievance redressal cell is consist of faculty members, students.

ROLE OF GRIEVANCE CELL

• To entertain written and signed complaints students in respect of matters directly affecting them individually.
• To enquire into the grievances, and make recommendations and report to the concerned authorities for redressal or suitable action; and
• To recommend appropriate action against complainant(s), if allegations made are found to be baseless.
• Grievances pertaining to the students shall be received in the office of the Chairman shall be referred to the Students’ Grievance Redressal Committee.

PRINCIPLE

• Create awareness among the staff and teachers about the grievance redressal mechanism.
• Register and acknowledge grievances received and referred to them.
• To the extent possible, all grievances received shall be settled within a fortnight by arriving at a final decision.
• If a final decision is not possible within a fortnight, an acknowledgement should be sent to the applicant along with an indication as to when he/she can expect a final reply.
• As a matter of general rule, no grievances should remain pending beyond the limit of three months.The Chairman of the Grievance Redressal Committee should make he/she freely available to hear the grievances personally and if not satisfied chair person can reconsider it for review.   

Objective / Aim:

To effectively handle grievances, complaints, and instances of malpractice, including those reported by students, faculty, parents, and other stakeholders.

Associated activities / functions:

• The committee is responsible for reviewing complaints submitted by students and evaluating their validity. It also addresses issues related to harassment and ragging.
• A grievance registration portal is available on our website for students, faculty, staff, alumni, and parents to submit their concerns.
• Ensures proper maintenance and documentation of the web portal.
• Shares relevant information through notice boards and the institution's prospectus.

COMMITTEE MEMBERS

Tenure of the members: 2 Year

Frequency of the meeting: Yearly twice