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GRIEVANCE REDRESSAL COMMITTEE

FACULTY GRIEVANCE AND REDRESSAL CELL

Purpose

The Faculty grievance cell is to focus on the grievance of the faculty members and to arrive a solution within twenty days. The committee seeks cooperation from both faculty and administration members to solve the issue with a better solution.

COMMITTEE

The committee comprises of 10 members including Chair person, Vice Chairperson and Convenor. The committee has the right

To accept and consider written and signed complaints of teachers and other academic staff in respect of matters directly affecting them individually or as a group.
To enquire into the grievances, and make recommendations and report to the concerned authorities for redressal or suitable action; and
To recommend appropriate action against complainant(s), if allegations made are found to be baseless. Grievances pertaining to the teachers, and other academic staff shall be received in the office of the Chairperson shall be referred to the Teachers’ Grievance Redressal Committee.

PRINCIPLE

Create awareness among the staff and teachers about the grievance redressal mechanism.
Register and acknowledge grievances received and referred to them.
To the extent possible, all grievances received shall be settled within a fortnight by arriving at a final decision.
If a final decision is not possible within a fortnight, an acknowledgement should be sent to the applicant along with an indication as to when he/she can expect a final reply.
As a matter of general rule, no grievances should remain pending beyond the limit of three months.

The Chairperson & Convener of the Grievance Redressal Committee should make himself/herself freely available to hear the grievances personally and if not satisfied chair person can reconsider it for review.

COMMITTEE MEMBERS

S NO	NAME	DESIGNATION
1	Dr.E.Kamalanaban	Principal
2	Dr.R.Suresh	Prof/Dean T&P/Mech
3	Dr.V.R.Ravi	Prof /Dean Academics/ECE
4	Dr.A.Suresh Kumar	Prof/ HOD/MBA
5	Dr.B.Bharathiraja	Prof / Dean R&D/Chemical
6	Dr.S.Hemajothi	Prof/HOD/ECE
7	Dr.M.Malleswari	Prof & Head/IT
8	Dr.M.Gopinath	Professor/ Associate Dean IQAC
9	Dr.JB Veeramalini	Asso. Prof & HOD/Chemical

NON-TEACHING FACULTY GRIEVANCE AND REDRESSAL CELL

PURPOSE

The NTS Faculty grievance and cell is to focus on the grievance of the non-teaching faculty members and to arrive at a solution within twenty days. The committee seeks cooperation from both faculty and administration members to solve the issue with a better solution.

COMMITTEE

The committee comprises of ten members including Chair person, Vice Chairperson and Convener. The committee has right to

To accept and consider written and signed complaints of teachers and other academic staff in respect of matters directly affecting them individually or as a group.
To enquire into the grievances, and make recommendations and report to the concerned authorities for redressal or suitable action; and
To recommend appropriate action against complainant(s), if allegations made are found to be baseless. Grievances pertaining to the teachers, and other academic staff shall be received in the office of the Chairperson shall be referred to the Teachers’ Grievance Redressal Committee.

PRINCIPLE

Create awareness among the staff and teachers about the grievance redressal mechanism.
Register and acknowledge grievances received and referred to them.
To the extent possible, all grievances received shall be settled within a fortnight by arriving at a final decision
If a final decision is not possible within a fortnight, an acknowledgement should be sent to the applicant along with an indication as to when he/she can expect a final reply.
As a matter of general rule, no grievances should remain pending beyond the limit of three months.

COMMITTEE MEMBERS

S NO	NAME	DESIGNATION
1	DR.E.KAMALANABAN	PRINCIPAL
2	MRS. G.DEEPA	CONVENOR, ECE
3	MRS. E. JAYANTHI	LIBRARIAN
4	MR. JANARTHANA RAO	MECH
5	Ms.KEERTHIKA B	INSTITUTION COUNSELLOR

STUDENT GRIEVANCE AND REDRESSAL CELL

Grievance cell is responsible to understand the grievances of students. The grievance redressal cell is consist of faculty members, students.

ROLE OF GRIEVANCE CELL

To entertain written and signed complaints students in respect of matters directly affecting them individually.
To enquire into the grievances, and make recommendations and report to the concerned authorities for redressal or suitable action; and
To recommend appropriate action against complainant(s), if allegations made are found to be baseless.
Grievances pertaining to the students shall be received in the office of the Chairman shall be referred to the Students’ Grievance Redressal Committee.

PRINCIPLE

Create awareness among the staff and teachers about the grievance redressal mechanism.
Register and acknowledge grievances received and referred to them.
To the extent possible, all grievances received shall be settled within a fortnight by arriving at a final decision.
If a final decision is not possible within a fortnight, an acknowledgement should be sent to the applicant along with an indication as to when he/she can expect a final reply.
As a matter of general rule, no grievances should remain pending beyond the limit of three months.The Chairman of the Grievance Redressal Committee should make he/she freely available to hear the grievances personally and if not satisfied chair person can reconsider it for review.

Objective / Aim:

To effectively handle grievances, complaints, and instances of malpractice, including those reported by students, faculty, parents, and other stakeholders.

Associated activities / functions:

The committee is responsible for reviewing complaints submitted by students and evaluating their validity. It also addresses issues related to harassment and ragging.
A grievance registration portal is available on our website for students, faculty, staff, alumni, and parents to submit their concerns.
Ensures proper maintenance and documentation of the web portal.
Shares relevant information through notice boards and the institution's prospectus.

COMMITTEE MEMBERS

S NO	NAME	DESIGNATION		Responsibility
1	Prof. Dr. E. Kamalanaban		Principal	Chairman
2	Dr. S. Govindasami		Controller of Examination	Member
3	Dr. B. Bharathiraja		Dean R & D	Member
4	Dr. M. Malleswari		Professor & Head - IT	Member
5	Mr. B. Charan (VH11911)		II Year Student (Boy)	Special Invitee
6	Ms. Jakkampudi Yashaswini (VH 13165)		I Year Student (Girl)	Special Invitee

Tenure of the members: 2 Year

Frequency of the meeting: Yearly twice

Name of the Committee Member	Profession	Associated with	Mobile Number	e-mail address	Gender
BALASUBRAMANIYAN BHARATHIRAJA	PROFESSOR	DEPARTMENT OF CHEMICAL ENGINEERING	9843557513	btrbio@gmail.com	MALE
PATHALI SHEELA SHANTHAKUMARI	ASSISTANT PROFESSOR	DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING	9940340875	sheela.75@rediff.com	FEMALE
Prem Kumar J	Assistant Professor	Department of Science and Humanities	9791192939	premkumar@velhightech.com	MALE
Dr.ADIMOOLAM SARAVANARAJ	ASSOCIATE PROFESSOR	DEPARTMENT OF CHEMICAL ENGINEERING	9952653257	saravanarajsince1987@gmail.com	MALE
Mr.MUTHUKUMARAN VIJAYAKUMAR	ASSISTANT PROFESSOR	DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING	9047576226	vijayakumar.m@velhightech.com	MALE

Academic Year 2022-2023
S. No	Date of Meeting	Semester	Agenda
1	20.10.2023	ODD	Reviewed the existing grievance redressal mechanism and discussed areas for improvement. Decided to install a confidential grievance drop-box at key campus locations. Proposed a dedicated grievance portal for students and staff to lodge complaints anonymously. Emphasized timely resolution of grievances through regular review meetings. Assigned faculty coordinators to monitor and follow up on grievance redressal cases.
2	05.09.2023	ODD	Discussed the need to raise awareness among students about their rights and reporting channels. Agreed to include grievance redressal orientation during student induction programs. Reviewed past grievances, if any, to identify recurring issues and propose preventive measures. Recommended support through the Internal Complaints Committee (ICC) to address gender-related grievances. Planned periodic feedback collection on the effectiveness of grievance handling systems.
3	28.03.2024	Even	Few classrooms found unclean during surprise inspection. Committee suggested placing grievance redressal flowcharts on student notice boards. Mentoring hours to be published on department boards to ensure accessibility.
4	09.02.2024	Even	Summarized the number of grievances handled during the academic year. Committee discussed the online dashboard for tracking grievances. Introduced a quarterly report system for transparent grievance management. Concluded with feedback from students on satisfaction with redressal actions.

Academic Year 2023 - 2024
S. No	Date of Meeting	Semester	Agenda
1	14.09.2023	ODD	Introduction and orientation of the committee. Creation of Google Form for easy complaint submission. Addressed any issues in case of Lab maintenance and Academic timetables. Emphasis on respectful communication and resolution timeline. All departments are instructed to maintain grievance registers.
2	06.10.2023	ODD	Students are instructed and highlight frequent malfunctioning of Lab instruments. Immediate message to be communicated if anonymous complaint received regarding inappropriate comments in a College primises. Students faced difficulty accessing Wi-Fi during evening hours.
3	19.01.2024	Even	Students requested extended library hours during the exam week. Buses reported to be overcrowded and late. Students complained about non-functional water dispensers on certain floors. Final year students requested more career Counseling sessions and Industry talks.
4	01.03.2024	Even	Students expressed inconvenience due to poor ventilation and lighting. Students raised concern over lack of benches or rest areas in campus corridors. Students requested more involvement in academic and extracurricular policy discussions.

Academic Year 2024-2025
S. No	Date of Meeting	Semester	Agenda
1	20.08.2024	ODD	Initiated the academic year's grievance redressal activities with a committee meeting. Reviewed the previous year’s grievance trends and identified key concerns. Decided to allocate specific hours for grievance-related interactions with faculty coordinators. Planned to train class advisors on early identification of student concerns.
2	20.09.2024	ODD	Emphasized the importance of student sensitization regarding the grievance process. Recommended integrating a grievance redressal session into the value education curriculum. Reviewed suggestions dropped in boxes anonymously and found common issues related to hostel facilities. Initiated coordination with the hostel committee for immediate rectification. Encouraged departments to appoint student grievance representatives for peer communication.
3	18.10.2024	Even	Conducted a random student feedback survey on the effectiveness of grievance redressal mechanisms. Based on feedback, decided to create multilingual awareness posters for better outreach. Suggested forming a rapid response team for urgent student issues, especially related to safety and health.
4	20.01.2025	Even	Carried out a mid-year evaluation of grievance redressal performance indicators. Noted a significant reduction in anonymous complaints due to improved visibility of the committee. Introduced monthly e-newsletters on student welfare and grievance updates. Discussed implementation of departmental grievance logs to monitor trends more closely.
5	18.02.2025		Conducted a mid-semester review of grievance status reports from all departments. Identified delays in response time and recommended strict timelines for resolution. Decided to organize a workshop for faculty on empathetic grievance handling. Proposed including grievance updates in monthly HoD meetings for accountability.
6	18.03.2025		Reviewed action taken on unresolved grievances from the previous meetings. Discussed integrating grievance data into institutional quality assurance reports. Suggested collecting department-wise redressal performance metrics.
7	25.04.2025		End-of-year review of the grievance redressal system effectiveness. Committee acknowledged improvement in resolution timelines and transparency. Recommended continuing awareness campaigns on student rights and support systems.

Committees

GRIEVANCE REDRESSAL COMMITTEE

FACULTY GRIEVANCE AND REDRESSAL CELL

Purpose

COMMITTEE

PRINCIPLE

COMMITTEE MEMBERS

NON-TEACHING FACULTY GRIEVANCE AND REDRESSAL CELL

PURPOSE

COMMITTEE

PRINCIPLE

COMMITTEE MEMBERS

STUDENT GRIEVANCE AND REDRESSAL CELL

ROLE OF GRIEVANCE CELL

PRINCIPLE

COMMITTEE MEMBERS